1. About these terms
These Terms of Service ("Terms") apply to your use of www.qncept.com (including its Arabic version) and, unless a separate written agreement says otherwise, to the services Qncept provides.
When Qncept and a client sign a proposal, statement of work or service agreement ("Project Agreement"), that agreement governs the project and takes precedence over these Terms where they conflict.
2. Who we are
The website and services are provided by Qncept, a software development company based in Cairo, Egypt. You can reach us at info@qncept.com.
3. Using the website
You may use this website to learn about Qncept and to contact us. You agree not to:
- use the website in any way that breaks the law or infringes anyone's rights;
- attempt to gain unauthorised access to the website, its admin area, servers or databases;
- introduce malware, overload the website, or scrape it in a way that harms its performance;
- submit false information, spam, or abusive or offensive content through our forms.
We may block access or remove submissions that breach these rules.
4. Website content and intellectual property
The website's text, design, graphics, logos and code are owned by Qncept or its licensors and are protected by intellectual property laws. You may view the content and share links to it. You may not copy, republish or use it commercially without our written permission. Client names, logos and trademarks shown in our portfolio belong to their respective owners.
5. Website information is not an offer
Content on this website, including service descriptions, articles, timelines and cost ranges, is general information. It is not a binding offer, quotation or professional advice for your specific situation. Scope, price and timeline become binding only when set out in a Project Agreement signed by both parties.
6. Proposals and projects
- Scope. Each project is defined in a Project Agreement describing deliverables, milestones, fees, timeline and acceptance criteria.
- Changes. Work outside the agreed scope is handled through a written change request and may affect fees and timeline.
- Client cooperation. Timely feedback, content, approvals and access to systems are needed to keep the project on schedule. Delays on the client side may move delivery dates.
- Acceptance. Deliverables are reviewed against the agreed acceptance criteria within the period set in the Project Agreement.
7. Fees and payment
Fees, currency, payment schedule and payment method are set in the Project Agreement. Unless agreed otherwise, invoices are payable within the stated period, prices exclude applicable taxes such as VAT, and Qncept may pause work if payments are overdue after written notice.
8. Ownership of deliverables
- Once all fees for a project are paid in full, the client owns the custom source code, designs and documentation created specifically for that project, unless the Project Agreement states otherwise.
- Qncept keeps ownership of its pre-existing tools, libraries, templates and general know-how, and grants the client a perpetual licence to use any of them included in the deliverables.
- Third-party and open-source components remain subject to their own licences.
- Qncept may mention the client's name and a non-confidential description of the project in its portfolio unless the client objects in writing.
9. Confidentiality
Both parties will keep confidential any non-public business, technical or personal information received from the other and use it only for the project. We are happy to sign a non-disclosure agreement before you share sensitive details.
10. Quality, support and warranties
Qncept performs its services with reasonable professional skill and care. Any warranty or bug-fixing period and ongoing support terms are set in the Project Agreement.
We do not guarantee specific business results such as revenue, search rankings or user numbers, or that software will run without interruption when it depends on third-party platforms (for example app stores, payment gateways, hosting providers or AI model providers) whose changes are outside our control.
11. AI-powered features
Where a project includes artificial intelligence features, their outputs are generated probabilistically and may sometimes be inaccurate or incomplete. The client is responsible for deciding where human review is required and for how AI outputs are used in its business.
12. Limitation of liability
To the extent permitted by Egyptian law:
- the website is provided "as is" and Qncept is not liable for losses arising from reliance on its general content;
- Qncept is not liable for indirect or consequential losses, including loss of profit, data or business opportunity;
- Qncept's total liability relating to a project is limited to the fees paid for that project in the 12 months before the claim arose.
Nothing in these Terms limits liability for fraud or gross negligence, or any liability that cannot be limited by law.
13. Third-party websites and services
The website may link to third-party websites and services. We are not responsible for their content, availability or practices.
14. Privacy
How we handle personal data is explained in our Privacy Policy.
15. Governing law and disputes
These Terms are governed by the laws of the Arab Republic of Egypt. The parties will first try to resolve any dispute amicably within 30 days of written notice. If it is not resolved, the dispute will be referred to the competent courts of Cairo, Egypt, unless the Project Agreement provides for arbitration or another forum.
16. Changes to these terms
We may update these Terms from time to time. The "Last updated" date shows the current version. Changes do not affect Project Agreements already signed.
17. Contact us
Qncept
Cairo, Egypt
Email: info@qncept.com
Phone: +20 1068680670